Contact & customer care

Customer support

For account access, statement processing, billing or privacy help, email support.bankverto@gmail.com. You do not need to create an account to contact us. Signed-in users can also use Help & privacy requests.

Payments, cancellation and refunds

Email a billing or refund request with the account email used for the purchase, the Personal or CA workspace concerned, the payment reference if available, the date, the amount and a short explanation. Do not send a full bank statement as proof of payment. Read the Refunds & cancellation policy for eligibility and payment-provider timings.

Cancel in Billing for the workspace that holds the subscription. If you cannot sign in or cancellation fails, email us promptly and state that you want to stop future renewals. A cancellation request and a refund request are separate; tell us if you need both.

Privacy and data requests

Email a privacy request to ask for access, correction, export, deletion, withdrawal of consent, restriction or to raise an objection. Identify the account or practice and the records concerned using document IDs where possible. If a CA practice supplied your information, name the practice so we can route the request appropriately. We may ask for proportionate identity or authority checks before disclosing or deleting records. See the regional privacy rights for response periods and exceptions. To appeal a privacy decision, reply in the same thread or reopen your Help ticket and state “Privacy appeal”.

Complaints and follow-up

Put “Complaint” in your email subject and describe the problem and the outcome you seek. Indian consumer complaints are to be acknowledged within 48 hours and resolved within one month of receipt. An in-app receipt records your submission; it is not a decision on your complaint.

If a response is overdue or does not address the issue, reply to the same email or reopen your Help ticket, include any existing reference and ask for a review. You can also contact the National Consumer Helpline or approach the consumer commission with jurisdiction. Contacting Bankverto does not waive your statutory rights.

Share only what is needed

Never send passwords, OTPs, UPI PINs, card PINs, full card or bank-account numbers, or Aadhaar/PAN copies in a support message. Mask unrelated information in screenshots. Bankverto does not ask you to make another payment to receive a refund.